Shipping & Returns Policy
For Shipping Within Malaysia
POST EXPRESS RM 3.00 (Only 1-4 pairs)
POST LAJU
WEST MALAYSIA EAST MALAYSIA(Sabah,Sarawak)
1-5 PAIRS -------> RM 6.00 RM 8.00
6-10 PAIRS -------> RM 8.00 RM 10.00
11-15 PAIRS -------> RM 10.00 RM 12.00
16-20 PAIRS -------> RM 12.00 RM 14.00
21-25 PAIRS -------> RM 14.00 RM 16.00
For Overseas Shipping please contact us
When the payment transaction is successful please e-mail us what bank and branch , what time and total amount. Tracking Number will get next day of payment date. Any delays in shipment or unavailability of purchased items, will be notified though website.
Note : There might be additional customs/tariffs & duties charges depending on your country's custom regulations. Please check with your local customs for more information regarding this matter.
All returns will be considered on a case-by-case basis.
We will do whatever we can to make sure that all products are in good condition before we ship them out to you.
Postage costs will not be refunded, and return postage costs will be the responsibility of the customer.
To request for a return, please email us within 3 days of receiving your goods at munilens@yahoo.com.
Products need to be returned to us in its original state and in the condition they were sent in, within 7 days if your return is accepted.
Upon receipt and acceptance of your return, Strands will exchange/refund your purchase price (not including shipping and handling cost).
POST EXPRESS RM 3.00 (Only 1-4 pairs)
POST LAJU
WEST MALAYSIA EAST MALAYSIA(Sabah,Sarawak)
1-5 PAIRS -------> RM 6.00 RM 8.00
6-10 PAIRS -------> RM 8.00 RM 10.00
11-15 PAIRS -------> RM 10.00 RM 12.00
16-20 PAIRS -------> RM 12.00 RM 14.00
21-25 PAIRS -------> RM 14.00 RM 16.00
For Overseas Shipping please contact us
When the payment transaction is successful please e-mail us what bank and branch , what time and total amount. Tracking Number will get next day of payment date. Any delays in shipment or unavailability of purchased items, will be notified though website.
Note : There might be additional customs/tariffs & duties charges depending on your country's custom regulations. Please check with your local customs for more information regarding this matter.
Return Policy
All returns will be considered on a case-by-case basis.
We will do whatever we can to make sure that all products are in good condition before we ship them out to you.
Postage costs will not be refunded, and return postage costs will be the responsibility of the customer.
Return Instruction
To request for a return, please email us within 3 days of receiving your goods at munilens@yahoo.com.
Products need to be returned to us in its original state and in the condition they were sent in, within 7 days if your return is accepted.
Upon receipt and acceptance of your return, Strands will exchange/refund your purchase price (not including shipping and handling cost).
